Refund policy
Returns Policy
7-day easy returns. If a bag isn't right, you have 7 days from the date of delivery to start a return.
Condition The bag must be unused, with tags intact and in its original packaging.
How to start a return Email with your order details — order number, the item you're returning, and the reason. That's the only step you need to take.
We'll confirm by email and arrange a reverse pickup from your delivery address. You don't need to arrange or pay for the courier, or find your own packaging beyond the original box.
Exchanges Yes. Tell us what you'd like instead when you write in, and we'll arrange the swap.
What can't be returned Nothing at present — every product is returnable under the terms above.
Damaged or wrong items Report it within 24 hours of delivery at , with photos of the item and the packaging. We'll replace it or refund you in full, and we'll cover the return.
Cancellations You can cancel any order before it's dispatched. Email with your order details and we'll cancel and refund in full.
Refunds Policy
When we refund Once your returned bag reaches us and passes a quick check for condition, we'll process your refund.
How you'll be refunded
- Prepaid orders — back to the original payment method.
- COD orders — by bank transfer. We'll ask for your account details when the return is approved.
Timeline Refunds are processed within 3 business days of us receiving and inspecting the return. Your bank may take a further 3–5 business days to show the money.
Shipping and COD fees Shipping is free, so there's nothing to deduct. The ₹100 per product COD handling fee is not refundable, as it's a payment-collection cost already incurred.
Cancelled orders Orders cancelled before dispatch are refunded in full, by the same method as above.
Questions , Monday to Saturday, 10am–6pm.