FAQs
FAQs
When will my order ship? Within 2 business days of your order. You'll get a tracking link by email and SMS.
How long does delivery take? 2–4 business days to metro cities, 4–7 to the rest of India, after dispatch.
What does shipping cost? Nothing. Shipping is free on every order, across India.
Do you offer Cash on Delivery? Yes, with a handling fee of ₹100 per product in the order.
Do you ship outside India? Not yet.
Can I return a bag? Yes — within 7 days of delivery, unused, tags intact, in its original packaging. Email with your order details and we'll arrange a reverse pickup from your address.
Can I exchange instead? Yes. Email with your order details and what you'd like instead.
When do I get my refund? Prepaid orders go back to the original payment method; COD orders are refunded by bank transfer. Processed within 3 business days of us receiving the return.
Can I cancel? Any time before dispatch. Email us with your order number.
My bag arrived damaged. Email us within 24 hours of delivery with photos of the bag and the packaging. We'll replace it or refund you in full.
How do I look after my bag? Allergic to machines. Terrified of baths. A gentle rub with a damp cotton cloth is all it wants.
Business details
Dillibag LLP B-128, Sector 2, Noida, Uttar Pradesh 201301 GSTIN: 09AAZFD9723C1ZY
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020:
Ms. Akshada G Email: Address: Dillibag LLP, B-128, Sector 2, Noida, Uttar Pradesh 201301
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.